Reference

Privacy Policy for Indonesia Accounts

Your account data, device sessions, and DANA, OVO, GoPay, and QRIS wallet records are handled under this Privacy Policy before you open an account with slotri.

DANA record handlingOVO wallet checksGoPay privacy stepsQRIS transaction data
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slotri Privacy Policy for Indonesia Accounts
CONTACT PATHS

Privacy Contact Paths for Your Account

Privacy questions need a direct route, not a generic reply queue. Our support team handles account-data requests every day from 09:00 to 01:00 WIB through live chat, WhatsApp, and [email protected]. When you contact us, include your registered phone number, email, and the last four digits of the wallet reference shown under Wallet > Transaction History so we can match the request without exposing extra data.

Team online

Live chat privacy help

Use live chat between 09:00 and 01:00 WIB for urgent account-data questions. We will ask for your registered phone or email, then move sensitive answers into a masked account check.

WhatsApp identity check

WhatsApp support can confirm whether a privacy request is logged, but we avoid sending full wallet details there. For DANA, OVO, GoPay, or QRIS matters, we verify inside your account first.

Email data request

Send correction, deletion, or access requests to [email protected]. Use the subject line “Privacy Request” and include your registered email, device type, and the account step you need us to check.

ACCOUNT SAFETY

Data Handling Around Wallet and Login

Data control starts inside your account settings. Go to Profile > Security to change your password, check active sessions, and update recovery details.

Data collection

We collect the details you enter during account creation, profile verification, wallet use, and support contact. That includes your phone, email, login time, payment reference, and device signals needed to protect access.

Cookie controls

Cookies help remember your session and language choice. You can clear them in Chrome or Safari settings, but removing them may require a new login check the next time you enter the lobby.

Session security

We record device type, IP region, and login time so unusual access can be checked. If a new device enters your account, we may ask for a one-time password or support confirmation.

Wallet checks

DANA, OVO, GoPay, and QRIS records are matched against your account name, transaction reference, and wallet status. We use those records to handle payment disputes and withdrawal verification.

Retention window

We keep account and payment records only as long as needed for operations, dispute handling, security checks, and legal requests. When retention is no longer needed, we delete or anonymise the data.

Change request

You can ask us to update inaccurate profile data through Profile > Personal Details or by emailing [email protected]. We may request identity proof before changing phone, email, or wallet-linked details.

Privacy Policy Questions Before You Join

Before you join, you should know what data we ask for and why. These answers focus on privacy, account records, cookies, wallet references, and your choices after registration. If your request is about a specific DANA, OVO, GoPay, or QRIS transaction, keep the payment reference ready so our team can trace it faster.

We collect the details needed to create and secure your account, such as phone number, email, login credentials, device data, IP region, and wallet references linked to DANA, OVO, GoPay, or QRIS.

Device and login records help us identify unusual account access, protect wallet activity, and check disputes. We may log browser type, session time, IP region, and whether a new device entered your account.

Yes. Email [email protected] with your registered email, phone number, and the request you want us to handle. We verify identity first so your account data is not sent to another person.

Go to Profile > Personal Details for basic edits, or contact support if the field is locked. For wallet-linked changes, we may ask for proof before updating DANA, OVO, GoPay, or QRIS records.

Cookies mainly keep your session active, remember display choices, and support security checks. Game activity such as Aviator or Live Football Odds may be logged separately as account events, not as public profile data.

We keep payment and verification records while they are needed for account operations, dispute handling, security checks, and legal requests. After that period, we delete, mask, or anonymise data where practical.

Only staff assigned to support, payment checks, security, or compliance handling can access your request. We limit access by role and keep internal activity logs when sensitive account data is viewed.

Related Pages

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